Never using free shipping again. Before buying, ask questions. Most sellers on AliExpress are responsive and want to resolve issues quickly. There’s also the AliExpress Buyer Protection which is a guarantee that you’ll receive a refund within 60 days if the product: Doesn’t arrive within the deadline; Arrives Jan 24, 2019 · Aliexpress on-time delivery guarantee is usually 60 days, 90 days to Russia or 120 days to Brazil. Remember that there is a $15 transaction fee for every payment transaction. They can even arrive within 2 weeks during the low season. Select the honest reason for the dispute. The estimated AliExpress delivery time was 15 to 30 days, which means it beat the earliest estimate by two days. Cost I've successfully applied for a refund under the 60 day guarantee, when the tracking info isn't valid or working, even when the seller has extended the protection period. - If the seller agrees with your request of Return Goods, you will be asked to return goods and submit tracking information in the system within 10 days. I asked the seller if the package is lost? Seller states that it is a logistics issue. If that doesn't happen, you'd automatically get a refund. But there is a rule for you to submit refund applications on AliExpress. Aliexpress gives sellers about 10 days to make a tracking number (can be up to 60 days at times). If the goods are eventualy not shown to be delivered you will get a refund. Feb 4, 2024 · Applying for refund and returns. To check if the refund has been made, visit the order detail page. Hello guys! Here Is the story: I ordered a redmi k20pro at the end of august, and waited the 60 days of the buyer protection. Then again he/she proposed Return for full refund and I again refused. It typically takes 3-20 business days to reflect in your account. Overview of delivery times by carrier: AliExpress Standard Shipping: 15 to 60 days; Epacket: 15 to 30 days; AliExpress Choice: less than 10 days; DHL: 3 to 8 days May 29, 2024 · This video will show you the AliExpress dispute process and my refund results of zero dollars. AliExpress has a 60 days refund period. I am not waiting 90 days for something that was supposed to arrive in 5/8 days. Products shipped from France or the eurozone benefit from reduced delivery times thanks to European warehouses, with some deliveries possible in just 3 days. Please respond dispute on Paypal if it is opened on Paypal, and contact PayPal customer service if there is any question about the dispute. If the tracking shows no updates within 60 days, your AliExpress order is likely lost. If the seller accepts your cancellation request, they will process the refund. You have exceeded the 60-day or 15-day protection period after confirming that you received your order. Usually, refunds are processed within 5 to 10 days. That being said, the delivery could be as quick as 12 days if you choose to go with premium options or when you have luck with your ePacket shipping . Passed the 60 days, AE asked me to open a dispute and I did. 08-2019. Day 2-7 - Seller is notified and has 5 days to respond with their side of the story and evidence. Step 2. Apr 29, 2024 · The refund is usually made quickly, often within 3 to 20 business days. 07. Check your order details for when the system will automatically confirm delivery (starts at 60 to 90 days), once that happens your package is considered late and you can file a dispute for non-delivery. I appreciate your feedback too! You're both "right", I think. NO Connection. https: rtcsrzG According to the conditions, the buyer is eligible for a full refund in case 1. They proposed either a) Return & Full Refund, or b) $60 refund. Seller wants you to wait 15 days for the clock to run out so that you cannot request a refund. Seller states that it is logistics issue. co/KwbTzm9) in which case againthe item may be as described, but it isn't working after 2 days of use (a lightbulb) Given that some deliveries from Aliexpress really do take up to 60 days of delivery, that's 60 + 15 = 75 days They are sure creative with the facts and numbers play 😉 some of it would definitely not hold by european consumer protection laws and standards. It is totally free. Making AliExpress eat a chargeback, even if warranted, will make you considered less trustworthy. Just open the dispute. This guide covers the clear steps and required conditions to handle these situations. You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status. You will get two options. Can You Track Orders Using Standard Shipping? Yes, there is a tracking system if you use the AliExpress Standard Shipping option. The first 10 days have not passed yet after it has been shipped. What Are the Best Features of the AliExpress Affiliate Program? Check the order details for when the system will automatically confirm delivery (starts at 60-90 days, so should be somewhere in April), once that happens, file a dispute for non-delivery. It says Refund only - if you hadn't recieved your order and want a full refund OR you dod recieve it and want a partial refund if item isn't as described (https://ibb. Go to your personal account and click «Open dispute» button in the order section. My products have been stuck on 'Starting Refund' for exactly 60 days. Nov 13, 2023 · Requesting order cancellation and common issues with refunds; AliExpress Buyer Protection and tips for a smooth refund process; FAQ. Read the terms of these guarantees to know when and how to activate them. Step 11: Accept or Reject the Decision. Submitted refund/return request on 1/18. What Is the AliExpress Fast Refund? AliExpress fast refund is reserved for its Platinum and Diamond members. when we see the three full orange dots in the refund status. Because Aliexpress are liars and cheats. com Please check our introduction to the Aliexpress sub. ive been reading scary stuff about aliexpress experiences with their refund policies so i hastily made a paypal claim. Keep rejecting and asking for partial/full refund. You can get a refund by opening a dispute and providing the Cainiao tracking number showing no delivery. I would like to open a dispute to claim full refund, however, it says "You can "Open Dispute" 10 days after the seller ships your item(s)". What happens if the seller doesn’t respond to my cancellation request? Here's the deal: your card was "rejected" by AliExpress, but in fact it was charged. Opened a dispute and they refused a refund because I "didn't provide sufficient proof". so i ordered a figure on aliexpress and decided afterwards it was probably bootleg or bad quality so i cancelled it. Aug 9, 2023 · How to Get Refunds for Late or Lost Cainiao Packages. Feb 17, 2021 · Sometimes it takes up to 60 days for vendors to dropship products, but in that case, buyers usually file a dispute at AliExpress, and you have to deal with that. This is what it looks like for this order: Apr 21, 2024 · Aliexpress Choice means assurance of benefiting from exclusive advantages and a solid guarantee. If that does not go through, you can contact Aliexpress directly for a refund. Open a dispute on AliExpress. I chose b) $60 refund which is what I wanted to begin with. See full list on alixblog. So after 60 days I opened a dispute that I haven't received my order, buyer protection is ending and that the tracking says it's still in transit, and wanted a full refund. content-language: en-US content-encoding: gzip server: Tengine/Aserver eagleeye-traceid: 211b61ae17243237562661274ed572 strict-transport-security: max-age=0 date: Thu, 22 Aug 2024 10:49:16 GMT content-length: 11629 server-timing: ak_p; desc="1724323756152_388045066_53990674_20999_7706_10_46_255";dur=1 Mar 6, 2022 · That’s not the most useful option when dropshipping with AliExpress since the buyer will typically unpack and open the package, which means they’ll break the seals. They did arrive this March so they either held up at customs or lost and re-routed or something. I requested a refund. Or. The payouts are made through Wire transfer. If you agree with the decision, you can accept and proceed with the prescribed actions. If you’ve not opened many disputes in the past, hopefully Aliexpress will step in once the 15 day negotiation time ends, and force the seller to give you full refund. Just make sure your package didn’t deliver without an update first! With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. I will also show you what you can do next if your dispute fail 30 or 60-day refunds* You are entitled to refunds within 30 or 60 days from the delivery date. Claim a refund to get your money back if your order has not been shipped, goes missing, or arrives with defects, incorrect items, damages, or other product-related issues. I am a bot, and this action was performed automatically. Apr 21, 2024 · Usually, once the dispute is resolved and a refund is granted, AliExpress initiates the refund process within 3 to 7 business days. So it's better to ask for an extension of the protection period and accept a slightly longer delivery period. I don't doubt it's a good seller but I just don't want the time to run out and get a refund, I'd rather get the product even if it arrives suuuper late The receipt ( I don't actually known if it's the receipt actually) states: "Seller Guarantees: ships out within 15 business days Buyer protection 90 days Commit delivery 60 days" Then he/she proposed return for refund, which I also refused. Works Well as a Reliable Dropshipping Supplier. Under such circumstances, customers will choose to get a refund on the AliExpress platform. Open dispute as «Return Goods» correspondingly. AliExpress stepped in. There are two ways to return AliExpress: fee-included return and free return. AliExpress offers home delivery, but the delivery time can vary depending on the product’s shipping location. The delivery time can take 15 to 20 days, but it can take up to 60 days depending on the location. If you open a dispute before, it'll just refuse with 'be patient, item still in transit', so you'll just have to be patient. Jul 14, 2024 · Aliexpress Money Back Guarantee. Reject the seller's "$0 refund" proposal and AliExpress will soon after step in to judge the case based on your evidence. 11. To do this, open a disagreement on the page that contains the specifics of your order. No response or solution from the seller? Move on to the next step. When a customer does not ask for the refund within 60 days, then it is called as complete order. Communication with sellers plays a key role. But again there's no guarantee. Apr 22, 2024 · Usually, the refund takes from 1 to 10 business days after processing by AliExpress, depending on your bank. What are AliExpress refund options? AliExpress offers two return options: 1. If it's stuck without updates for a month it's already lost. - On AliExpress: you can only open dispute 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt. Your return request will be verified within 2 ISame happened to me, 85 days after the item was lost in customs, I am still arguing and going in circles with the aliexpress support, and when they got around to reading proof I submitted around 2 weeks ago, they refunded me for the wrong part. This timeframe varies depending on your original payment method. with the following exceptions 1. Becoming a dropshipper is a popular business model for entrepreneurs looking to start their own ecommerce In general, AliExpress shipments take 3 to 4 weeks to arrive, but the protection time is 60 days, and depending on the time of year or the country of destination you may have to wait up to 60 days to receive it. I ordered them in July of last year and requested a refund after 90 days in transit. However, several factors can affect these shipping times. They were delivered in just 13 days. It may take 5 days for it to show in your bank account or several weeks for your check to arrive in the mail. Sep 28, 2020 · AliExpress offers several reasons for refunds, including undelivered items, damaged items, or items that do not match the description. Yes it's a huge test of faith. 3 days ago · The estimated AliExpress delivery time listed per the product page was 15 to 30 days. Unfortunately, if you have a valid tracking number and can see the current status of the package, then you have to keep waiting. Feb 16, 2022 · The official deadline for refunds from the moment the order is completed is from several days to three calendar weeks (or about 15 working days). DON’T ACCEPT return for refund since YOU’LL be told to cover the cost. I did not receive any further information but in Chinese, which I don`t speak. Refund and Dispute Policies: Familiarize yourself with the refund and dispute policies of AliExpress. If your order takes more than 60 days to arrive, you’ll receive a full refund unless it is a natural disaster or some exceptional circumstances that you’ll be informed of. I accepted the proposal immediately. Apr 23, 2024 · Use AliExpress guarantees to your advantage. Right now order status is Awaiting Receipt It also says "If your order does not arrive on 2019-12-24, you can apply for a refund by opening a dispute. If you are a Platinum member, you can get a fast refund for products under $25, and if you are a Diamond member, you can How Long Do AliExpress Refunds Take? After shipping the item back, you have to wait for the seller or AliExpress to confirm that they received it and that it meets their return requirements. Please check our introduction to the Aliexpress sub. They deny the dispute as the shipping company has my parcel and its not their job to investigate about it. Q: How long does it take to receive a refund on AliExpress? A: The refund process usually takes 3-20 working days, depending on various factors. If in doubt, contact your bank with the ARN number (if available) to track the status of your refund. Read our detailed AliExpress refund process that also covers what you can do if AliExpress’s determination is unsatisfactory to you. You didn t receive your order within the guaranteed delivery time. Receive a full refund once the application has been processed. Need help with your orders, payments, or disputes on AliExpress? Visit our customer service page and find answers to common questions and issues. Aug 19, 2021 · On average, the shipping time for these packages is 20-45 days. Oct 17, 2021 · AliExpress Refund Protection: You get a full refund if you do not receive the products within the stated delivery time up to a maximum of 60 days. Cancel your order for a refund in your AliExpress account by requesting order cancellation, and make a refund request through your account by opening a dispute and providing evidence. com | Tmall Taobao World Total joke mine is stock in the same situation picked up by courier cant cancel order no refund no tracking 45 days plus this is the last item i will ever buy from aliexpress total jokers spoke to over 20 agents escalating to higher team maby the A TEAM lost confidence stay well away from aliexpress use Temu Fast and no problems in future. Contacted seller a number of times. Refund: In case of a favorable resolution of the dispute, the refund is generally made within 3 to 20 business days, depending on your original payment method. The platform offers a refund system in case of problems. AliExpress almost always accepts it as valid with no further questions asked, and will soon refund your money. If the product wasn’t received, choose the first variant. Fill in the information required and follow instructions to return products if applicable. The buyer protection was almost finished and since i had not received the phone i opened a dispute on the last possible day, chosing "customs are holding the package" as the reason, because this is what the tracking said (this is the last update i have about the Please check our introduction to the Aliexpress sub. e. 05. It's more expensive but almost certainly it will be delivered much faster (like 10 or 15 days) compared to the standard or economy shipping methods. Ordinary Shipping: This method, which does not include tracking, typically takes between 20 to 60 days. Aliexpress even thought I sent than the bill of lading which clearly shows the item was shipped to the wrong location, Aliexpress has denied my refund request, other times the scammer tells My last "15 day delivery guarantee" package took about 30 days to arrive - considering this is AliExpress and not Amazon where many claims they make hold little to no truth I thought that it was a good delivery time, I was happy with it. This 3 to 20 day period begins when the platform has processed the refund, i. AliExpress, as a Chinese platform, participates greatly in this event by offering numerous promo codes. Aliexpress stepped in on 1/23 and proposed a full refund. For products shipped from China, the time may be 10 to 60 days, while for products shipped from a warehouse in Europe, the time is usually 5 to 7 days. now i kinda wish i didnt bc it seemed to complicate the process and my order is frozen on aliexpress. In this case we will help We are happy to let you know that since the courtesy refund is approved, the ### EUR refund amount is being processed back to you. Status of the order is marked as finished because the 60 day protection time expired. I did a paypal dispute after 90 days of waiting and nothing arrived. 60 days with no product + 15 days to process the refund). Aliexpress on-time delivery guarantee is usually 60 days, 90 days to Russia or 120 days to Brazil. Q The arrival date was set to 28/5/24. Apr 20, 2024 · Clearly explain your problem. So, bottom line is IF you manage to ever get a refund from them, ALWAYS choose the "refund to original payment method", and NEVER USE THE INSTANT BONUS REFUND. The first situation Please check from 2 days before the payment was made to 20 business days after the refund was successfully processed as some banks present the refund on or around the date of payment. However, you must follow a guideline in order to file a refund request on AliExpress. Jan 13, 2022 · From the time the refund is made on AliExpress, funds will be received within 3 to 20 working days, depending on your bank. If you buy any product through the site, you are protected if you don't receive your order on time. In the event of any issues or disputes regarding your order, understanding the policies can help you navigate the process more effectively. 10, you will need to check the bank statement between 2019. These options offer expedited delivery times, often ranging from just a few days to a week, albeit at a higher cost compared to standard shipping methods. Also check in your order details for when the system will automatically confirm delivery (starts at 60 to 90 days), only once that happens is your package late and you can file a dispute for non-delivery, so if the seller sends nothing, you'll have to wait that long, although if there has been no tracking for two weeks, you can try customer Strictly speaking any delivery beyond the 60 day period gives you the right to a full refund. It can also happen that you have not received anything, the protection time is over and AliExpress has automatically marked the order as confirmed. It is often the most economical option but can be slower and less reliable. Typically, AliExpress Standard Shipping would cost between $2 and $3. If you are in an eligible country*, you can also take advantage of our Easy Return service to return defective products locally for free. To request a refund, just go into your AliExpress account, visit the order page, and make the request. ALWAYS ATTACH PHOTOS!! Jun 27, 2024 · Currently, there are three shipping options on AliExpress: standard, premium, and Cainiao. With AliExpress, you can claim a full refund when you haven’t received the item. It was here that I learned sellers have a button to refund buyers that ONLY becomes active after the buyers 15 day protection ru s out. We’ll show you how to simplify the claim process and protect your interests. We would like to show you a description here but the site won’t allow us. You will be able to follow the status of your refund by going into the details of your order, accessing the “Payment” or “Finance” tab where you will see 3 dots. However, the time it takes for the refund to appear in your account also depends on your bank or credit card provider. However, AliExpress will insist that the charge never went through and it's your bank that's holding your money, not them. Another option is to place a new order in their store to compensate. If you want to extend the "Buyer Protection" for an order, оpen the "Orders" tab, click on the order you are interested in, select "Contact the seller", on the message page describe your request to send it. AliExpress Guaranteed Genuine : Available on selected products the seller guarantees that the product is genuine. You are opening a dispute because your order has not arrived and the tracking of your order still shows that it is in transit. Usually, it takes 1 to 10 business days, depending on your bank. ' It's been a week now. AliExpress offers several solutions: «Full refund» or «Refund and return of the product». Free return: Buyers are not responsible for any shipping costs associated with free returns. You can open the refund dispute within 15 days of the delivery or the package delivery deadline (60 days maximum). ” Originating in China, this singles’ day has become one of the largest online shopping events in the world. There you can find a lot of FAQs and guidelines related to Aliexpress. Check the day of purchase in the bank statement. Apr 15, 2024 · To find the fastest AliExpress shipping method, prioritize premium shipping services like AliExpress Premium Shipping, UPS Express Saver, DHL, or FedEx. Stay Away From Brand Name and Electronics Unfortunately, they No, if you confirm receipt you will have 15 days to file a dispute. So check your order details for when the system automatically confirms delivery (starts at 60-90 days), and if you receive nothing in that time, you can open a dispute for non-delivery. How Long Do AliExpress Refunds Take? AliExpress refunds can take anywhere from 3 to 20 business days, depending on the payment method and your refund reason. Jun 13, 2023 · Disputes must be opened within 15 days of delivery or 60 days maximum, and the refund period is usually 15 to 30 days after the dispute is opened on AliExpress. Once you have confirmed receiving your order, you will have 15 days to apply for a refund. In this case, if you aren’t satisfied with the product, you can within 15 days of receipt of the product file for an issue with the seller who will issue you a refund. All products on AliExpress. a live bot told me to cancel the paypal claim so that the Once your refund is processed by AliExpress, the time it takes for the funds to be visible on your bank account may vary. 5GHz 12th Gen Firewall/Router hardware with Intel N100 i226-V processor Fanless Mini PC from Topton, a vendor at AliExpress for US $210. However, if you're a new buyer, they might ban you for abusing the dispute system. Bought an item on Aliexpress, seller said it would ship within 7 days but strangely enough it didnt, time was about to end and i could have gotten a full refund if he didnt ship within last few hours but then he ''shipped'' the itemHe just provided a not working tracking code for me, but the item was actually shipped several days after that, but he avoided the automatic refund One said would refund me after 15 days. In that case, you can contact AliExpress to escalate the Buyer Protection Redemption case to get your refund within 15 days. I did a dispute on aliexpress after 60 days of waiting and emails to ali, seller and the shipping company. You can expect the refund on 2020-##-## at maximum. Nov 17, 2023 · Suppose the seller doesn’t communicate or resolve the issue. Cost: $4. Buyed pays return unless stated free return. You will soon find it obvious that this is not true, but AliExpress will stick to their guns until at least 30 days have passed. Cainiao is a shipping provider launched by Alibaba Group. For shipments that do not arrive within 60 days, AliExpress guarantees a refund through the buyer protection program. This refund is usually completed within 3 to 20 business days, depending on the payment method used: Credit card: The refund will be credited to your bank account Dear Brothers and Sisters, Comrades, Ladies and Gentlemen, for all who dealing worldwide with AliExpress, I did the same returned 11 packages to AliExpress one small item for full refund, paid $65 for shipping them on my PayPal credit card, but now found they received it for good and already issued refund to credit card, except when I contact them with my shipping charge receipts from USPS "Business days" equate to normal weekdays. Or sellers just tell them to wait for more time or extend delivery time directly, such as changing 60 to 90 days. A week or so ago i posted asking about the disclaimer of "Refund if not delivery in 30 days", wel, today was the 31 day of delivery time for a package of mine so i went and tried to get a refund as the disclaimer says, and they just approved it in the same day, so if your product has this type of disclaimer now you know that is somewhat trustworthy Find answers to your questions about orders, payments, disputes and more at the official support site of AliExpress. Clarify your doubts. In practice, the time for receiving funds is 1-10 days. In such situations, Customers should decide to ask for a refund on AliExpress. In addition to reviewing in detail the latest movements in your bank account, you should also check the day you made the payment of your purchase: some banks when they receive the refund of a purchase place the movement of the refund on the same day of the purchase. Dispute Follow-Up: Follow AliExpress’s instructions to provide the necessary evidence and obtain a refund. Below are detailed process for Free Return: Step 1. The platform guarantees a fair and equitable resolution for each case. They tend to refuse delivery or say you sent back wrong item. The Refund. Saturdays, Sundays and major holidays are excluded. And aliexpress doesnt take a responsibility. Delivery deadline is 75 days on AE. Make sure to complete your payment to the seller as soon as possible to receive your order faster. Despite the seller offering “Free Returns” (satisfaction guaranteed), Aliexpress would not fulfill this, even with proof the products were counterfeit and the seller lied in their ad - after 2 months of inaction, they offered a 7 day appeal process - then cancelled it after 3 days with an ‘automated decision’. When will I receive my refund? • Refunds can take 1-10 working days to arrive dependent on your original payment method • Any due refund can be sent to your original payment method • Alternatively, you can get a much faster refund to your AliExpress Bonus account. Seasonal Sales Jun 25, 2023 · In such cases, consider reaching out to AliExpress customer support for assistance. 6 days ago · Refund Approved – We approved your refund and are preparing to issue it by the date shown. Jan 30, 2024 · Day 1 - Buyer opens dispute within AliExpress's specified protection period (usually 15-60 days from order completion). I'm in the same boat. However, delays can occur, and it is important to keep track of your Jul 1, 2024 · The delivery time of an order from AliExpress varies considerably. Now, I'm just waiting for a final solution. com are protected by our money-back policy. To check if the refund has been processed, consult the order detail page. Keep item partial refund, could be half what you paid. I still think it is safer to get a refund. Seller says NO. You will be offered a partial refund by AliExpress which is likely to be higher than what the seller offered, though it varies what they offer. Express delivery to receive your orders in less than 10 days. After canceling an order on AliExpress, the seller must confirm the cancellation. Do not let the seller tell you to open a dispute for any reason besides the correct and honest one. It happened to me recently when it was beyond 60 days, but then I took a screenshot of the item page where it sat “60 days or a full refund”, attached it to the dispute, and I got a confirmation of refund shortly thereafter 🙂 Hope this helps. This feature allows you to request a refund or a replacement. For full details refer to the Buyer protection Terms & Conditions. 3. If the seller does not ship the order within the normal packaging time, you will receive a full refund. If the item is listed to take 60 days at most to ship to you, and it hasn't arrived yet, are you entitled to a refund? Because I usually just extend buyer protection but I just read on ali that I should petition for a refund if it doesn't arrive. Verdict - It’s I bought some couch covers that were in this exact status. Let’s begin. Normally, if nothing gets shipped in 14 days, the refund process will be shipped automatically, but aliexpress doesn't always detect it. Return full refund, only after seller confirms item. The moderators can delete your post if they judge that the answer can be found in the FAQs or if the question has been asked and answered many times before on this sub. After AliExpress’s customer service provides a resolution, you’ll be notified through your AliExpress account. The max wait time due to Covid-19 is >120 days. Full refunds are not available under the following circumstances: 1. Buyer Protection Period: the number of days (appearing/confirmed on the product listing page at the time when the Eligible Member completed the purchase from the seller on AliExpress) which the seller guarantees the Eligible Member that it would receive the goods and/or services ordered from the seller, start counting from the day the Eligible Member completes such purchase on AliExpress. Rewarded Loyalty. For instance, if payment is made on 2019. Then they will process your refund or exchange within 3 business days. AliExpress | 1688. Jul 14, 2024 · For safe deliveries: The AliExpress standard for delivery is within 60 days, whether you’ve ordered from uS or European countries like Russia or Spain. Sep 9, 2021 · In scenario 2, once AliExpress steps in, I like to add an additional screenshot from the item page where it says “75 Money-back guarantee” (i. passed 28/5/24 AE told me not to worry, I had to give 60 days of transportation time, passed that AE would guarantee the refund. How long does Buyer Protection last on AliExpress? The Buyer Protection period on AliExpress lasts for a period of 15 days from the expected delivery date. If a problem arises, AliExpress intervenes. Keep in mind that the 'Seller' is not issuing the refund, it is AliExpress! When you place an order, you pay AliExpress, and AE pays the 'Seller' after you accept the item. Don't confirm receipt. Be careful, the delivery time limits are generally 60 days, so the vast majority of items arrive before the expiration of these 60 days. Aug 9, 2023 · Return Shipping Cost. 11 or “Single’s Day” Another important date is November 11th, also known as “Single’s Day. The refund will be issued to your original payment method. In our AliExpress refund guide we explain in more detail how refunds work for each payment method. You might repay the amount via a bank transfer or any other mutually agreed method. Mar 23, 2024 · How long does it take to get a refund after canceling an AliExpress order? The refund timeframe varies depending on your payment method. I've opened a dispute because I'm 8 days away from 60 f'n days (never ever waited so long before), but the seller has given me 10 extra payment insurance or what it's called. You may only open one grievance per order, so please be aware of that. In my case, I bought a 6 port x 2. I am sure you will have to wait for the 60 or 90 day buyer protection to run out before opening a dispute with AE, they will mark your dispute as 'invalid' if you do this now. Returns generally get refused and sent back to sender. Once you have submitted the form, AliExpress’s customer service will review your case and get back to you within 3-5 business days. You have to wait the 90 days of protection to run out, but whenever something is stuck in shipping without updates for more than a month I just open a dispute they reject it i contact support and get a refund. With premium, your order could arrive in around seven to 15 days. 06. I kept insisting on $60 refund. If a return label is not provided and you need to advance shipping costs, contact AliExpress customer service after receiving your refund to also get a refund for the shipping costs. Search for questions Cancel. " And record evidence that the jeans are not as described by seller. It may shown in your bank statement normally within 3-20 working days. AliExpress Standard Shipping was the seller’s shipping method for the fake lashes ordered. So buyer wastes there time and money. If you need to refund or return an order, apply via My orders > Order details. This is a Lesson-Learned for me - of not buying electronics or any expensive items from AliExpress. AliExpress will eventually refund once the item fails to advance to delivered for enough time. My recollection is that after about two weeks with no tracking progress, AliExpress will process the refund. Generally, it can range from 15 to 60 days. I made the order on Jul 26, 2022, and to this day it hasn't arrived, and the tracking says "At local delivery center". Cainiao Super Economy Global for shipping AliExpress products Apr 27, 2024 · AliExpress allows for a refund without return in specific cases such as receiving a counterfeit item, an item not matching its description, or an item that was never received. Millions of products on Alibaba. Apr 22, 2024 · If you receive a product that turns out to be a counterfeit or fake brand, AliExpress offers a full refund without returning the item. AliExpress will process your refund upon receipt and verification of the returned items. Item not received? Not as described? AliExpress can intervene. Another possible problem: order confirmed but not received. Though for sure I'd get scammed for that one, but lo and behold the seller sent me the agreed upon refund of a whole $5 CDN. Nov 13, 2023 · This process may take a few days, so be patient and regularly check your AliExpress account for updates. Every product on AliExpress has a guarantee of timely delivery. To prove your claim, you must provide evidence, such as photos or videos, showing that the product is counterfeit. Aliexpress has the 60 day money back guarantee. However, most probably you will receive it after a few days only. Apr 20, 2024 · This escalates the problem for AliExpress mediation. It said I should wait 10 more days for the package and should update Apr 3, 2023 · I have been waiting for 60 shipped days for my order. Use AliExpress messaging to keep a record of this communication. Jul 14, 2024 · For this to work, you will have to raise a dispute by following the steps above and demand a refund if your order has not arrived post 60 days. AliExpress has a points system called “AliExpress Points”. AliExpress ensures that the refund reaches you without delay. Refund without return. If you want your items to be delivered fast then choose premium shipping companies like DHL, FedEx and others. Jul 17, 2023 · AliExpress Refund Trick for Time-Sensitive Orders For time-sensitive orders, such as gifts or items needed for a specific event, it’s essential to plan your purchase well in advance. Refund Sent – We sent the refund to your bank or to you in the mail. Jul 26, 2022 · And in case they do receive an answer, they'll be told to wait longer or change the delivery date for a longer period (from 60 to 90 days). On the 29, track order says "Returned to Sender". Reload Find answers to your questions and get assistance with your AliExpress orders at the Help Center. Allow ample time for delivery, potential return, and refund processing to avoid disappointment or inconvenience. Thankfully, this article will explore the AliExpress refund tricks, steps for filing refund disputes, and tips for winning your refund requests. My tracking information is not showing me where the package is. - If the seller doesn't agree with your request, you can click Edit Proposal to Update Proposal or wait for us to automatically escalate your dispute after 5 days. Everything You Need to Know About AliExpress Delivery Times Jul 18, 2019 · - delivery time guarantee: if the delivery takes longer than originally announced, you are also entitled to claim a refund (total or partial). . I've contacted the shop support and Aliexpress support themselves about this and neither of the have helped at all. Here’s why you should choose the Choice offer: Managed by AliExpress for assured quality. If you received your items after a refund, the best practice is to contact the seller to negotiate. Anyway, it is best to see the time forecast offered by the seller and think that it is always possible that it may take a little longer. com are guaranteed to be delivered within 60 days (90 days for deliveries to Russia,120 days for deliveries to Brazil). After I accepted the proposal, it says: 'Your response is well received, and AliExpress will offer the final solution, usually in 2 days. Day 8-14 - AliExpress reviews dispute case details from both parties. This is not the first time I've ordered from AliExpress and it was always delivered to me. If you use PayPal as your sole method of payment to AliExpress then you'll NEVER be able to access your Bonus money unless you hand over your credit card or debit card information to them. Free shipping on purchases over 10,00€. AliExpress carefully selects and ships these products. There you can find a lot of FAQs and guidelines related to Aliexpress. Please wait 3-20 business days to check the bank statement. Some time later Aliexpress deemed my dispute as invalid because buyer protection wasnt ending soon. "Business days" equate to normal weekdays. Tracking numbers are valid for 14 days, if those pass without shipment, its automatic refund time again. The "On-Time Delivery Guarantee" states that the customer can get a full refund if the goods are not delivered in the specified time (60 days max except for Russia and Brazil, and the seller can offer fewer days to encourage sales). Oct 18, 2022 · Following the completion of your AliExpress orders, you have up to 15 days to request a refund. I figured they got lost. The method is cheaper than AliExpress standard shipping, but typically takes much longer—sometimes up to 60 days, per Freightcourse. jyj bytq fnhvwrgi hzq wcpogho ziq xbulqz kxya fbxbyr xvefnxbu

Aliexpress 60 days refund. And aliexpress doesnt take a responsibility.